Belgravia Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Belgravia Carpet Cleaners provides professional carpet, upholstery and related cleaning services to residential and commercial clients within our service area in the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual, business or organisation requesting and receiving the services of Belgravia Carpet Cleaners.
Company means Belgravia Carpet Cleaners, the cleaning services provider.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any additional or related services agreed in writing or verbally at the time of booking.
Premises means the property, building or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company carrying out the Services.
2. Scope of Services
The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning and related treatments such as stain removal and deodorising. The precise scope of the work to be undertaken will be agreed at the time of booking and confirmed in the booking confirmation.
All Services are subject to availability and to these Terms and Conditions. The Company reserves the right to decline or withdraw from any job where the Premises or conditions are deemed unsafe, unsuitable or materially different from those described at the time of booking.
3. Booking Process
3.1 Bookings may be made by the Client via the Company’s accepted booking channels. By submitting a booking request, the Client confirms that they are legally capable of entering into binding contracts and, where applicable, are authorised to do so on behalf of a business or organisation.
3.2 A booking will be deemed provisional until it has been confirmed by the Company. Confirmation may be provided verbally or in writing. The Company reserves the right to refuse a booking at its absolute discretion.
3.3 The Client must provide accurate and complete details regarding the Premises, including access arrangements, parking availability, approximate areas to be cleaned and any particular concerns such as heavy soiling, stains or delicate materials.
3.4 The Company may provide an estimated duration for the Services, which is for guidance only. Actual time on site may vary according to the condition of the items to be cleaned, access, and other factors.
4. Pricing and Quotations
4.1 Prices are generally quoted based on room size, item type, or approximate area, and assume reasonable access and normal levels of soiling. All quotations are provided subject to inspection.
4.2 The Company reserves the right to amend the quotation if, upon arrival, the Technician finds that the information provided by the Client was inaccurate or incomplete, or where the level of soiling, staining, infestation, access restriction or size materially differs from the original description.
4.3 Any additional charges will be discussed with the Client before work is undertaken, where reasonably possible. If the Client does not agree to the revised price, the Company may cancel the booking, and any applicable cancellation charges may apply.
4.4 All prices are given in pounds sterling and, where applicable, will indicate whether they are inclusive or exclusive of value added tax or other applicable taxes.
5. Payments
5.1 Payment is due in full on completion of the Services, unless otherwise agreed in advance in writing. For certain bookings, the Company may require full or part payment in advance or may place a hold or pre-authorisation on a debit or credit card.
5.2 The Company accepts payment by the methods notified to the Client at the time of booking. The Client is responsible for ensuring that adequate funds or credit are available to meet the charges.
5.3 For commercial Clients, the Company may agree an invoicing arrangement. In such cases, invoices are payable within the payment terms set out on the invoice. The Company reserves the right to charge interest and reasonable administration fees on overdue accounts in accordance with applicable UK law.
5.4 The Client agrees to pay all charges for Services provided, including additional charges for extra work requested on site or required as a result of undisclosed conditions, such as extreme soiling or contamination.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice in advance of the scheduled appointment time. The Company’s standard minimum notice period is 24 hours, unless a different period is specified at the time of booking.
6.2 If the Client cancels or reschedules with less than the required notice period, the Company reserves the right to charge a late cancellation fee. This may be a fixed fee or a percentage of the quoted price, as notified to the Client.
6.3 Where the Technician arrives at the Premises and is unable to gain access, or the Client is not present where required, the Company may treat this as a late cancellation and charge the corresponding fee.
6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, equipment failure or issues arising within the service area. In such cases, the Company will seek to reschedule the appointment at a mutually convenient time and will not be liable for any indirect or consequential loss arising from the cancellation.
7. Client Obligations
7.1 The Client must ensure that the Premises are safe and accessible for the Technician, with adequate lighting, electricity, water and ventilation available where reasonably required.
7.2 The Client must provide all necessary instructions and information regarding the Premises, including any known hazards, alarm systems, access codes and parking arrangements. Where parking fees apply, these may be charged to the Client.
7.3 The Client is responsible for removing small items, valuables, fragile objects and breakables from the areas to be cleaned. The Company shall not be responsible for moving heavy furniture, electrical equipment or other large items unless expressly agreed in advance, and reserves the right to decline to move any item that may pose a risk of damage or injury.
7.4 The Client must inform the Company of any existing damage, wear, colour fading, loose seams, shrinkage issues, or previous cleaning or treatments of carpets, rugs or upholstery which may affect the outcome of the Services.
8. Service Limitations and Results
8.1 The Company will exercise reasonable skill and care in providing the Services and will use methods and cleaning products appropriate to the materials and condition of the items being cleaned, based on the information available.
8.2 While the Company aims to achieve the best possible results, it does not guarantee complete removal of all stains, odours, marks or discolouration. Some stains may be permanent, and their removal may not be possible without risk of damage.
8.3 The Client acknowledges that the appearance of carpets and upholstery after cleaning can be affected by age, wear, fibre type, previous cleaning, and other factors beyond the control of the Company. The Company shall not be liable for a failure to achieve a particular result where reasonable care and appropriate processes have been used.
8.4 Drying times may vary depending on ventilation, temperature, humidity and fibre type. The Company may give an estimated drying time as guidance only and cannot guarantee that items will be dry within any specific period.
9. Damage and Liability
9.1 The Company shall maintain appropriate insurance cover for its operations as required by UK law and industry practice.
9.2 The Company will not be liable for pre-existing damage, defects, wear, stains or issues which become more visible after cleaning, or for damage arising where the Client has failed to inform the Company of relevant information about the items or Premises.
9.3 The Company shall not be responsible for shrinkage, colour run, texture change or other adverse effects where these arise from inherent defects, faulty dyes, unstable fabrics, previous poor cleaning, or manufacturer warnings against wet or professional cleaning that were not disclosed.
9.4 The Client must report any alleged damage or dissatisfaction with the Services as soon as reasonably practicable, and in any event within 48 hours of completion. The Company shall be given a reasonable opportunity to inspect and, where appropriate, to rectify any issue.
9.5 To the fullest extent permitted by law, the Company’s total liability for any loss or damage arising from the Services shall be limited to the total price paid or payable for the specific Service giving rise to the claim. The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
10. Waste Handling and Environmental Compliance
10.1 The Company shall carry out its Services in compliance with applicable UK waste management and environmental regulations. Waste water and residues generated from cleaning operations will be disposed of in a lawful and responsible manner.
10.2 The Company will not remove from the Premises any hazardous waste, biological waste, sharp objects, or other materials which are subject to special handling or disposal rules. If such materials are discovered, the Technician may suspend or modify the Services and advise the Client to contact an appropriate specialist provider.
10.3 The Client is responsible for ensuring that any waste not specifically generated by the Company’s cleaning processes is handled and disposed of in accordance with applicable law. The Company does not accept responsibility for general household or commercial waste management at the Premises unless expressly agreed.
10.4 Where required, the Client shall allow the Company to use on-site facilities such as drains for the lawful discharge of waste water, provided such use does not contravene local regulations. The Company will take reasonable care to avoid blockages or damage when using such facilities.
11. Health and Safety
11.1 The Company will conduct its operations with due regard to health and safety requirements. Technicians are instructed to follow safety procedures, including appropriate use of cleaning chemicals and equipment.
11.2 The Client must ensure that children, pets and vulnerable persons are kept away from work areas during and immediately after cleaning, particularly while floors and fabrics are damp and while equipment and cables are in use.
11.3 Certain cleaning products and processes may produce temporary odours or residues. The Client is advised to ventilate the Premises where possible. If any member of the household or workforce has known allergies or sensitivities, the Client must inform the Company in advance.
12. Complaints and Dispute Resolution
12.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, and within 48 hours of completion where practicable. The Company will investigate and, where appropriate, may offer a re-clean of the affected area or another reasonable remedy.
12.2 The Client must allow the Company a reasonable opportunity to inspect and remedy any alleged defect before arranging third party repairs or cleaning. The Company will not be liable for costs incurred where this condition is not met.
12.3 The Company will endeavour to resolve complaints promptly and fairly. This clause does not affect the Client’s statutory rights under UK consumer law where applicable.
13. Privacy and Data Protection
13.1 The Company will collect and process personal data such as names, addresses and contact details for the purpose of providing Services, managing bookings and administration, and, where consent is given, for marketing related to the Company’s services.
13.2 All personal data will be handled in accordance with applicable UK data protection legislation. The Company will not sell or share personal data with third parties for their own marketing purposes.
14. Amendments to Terms and Conditions
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Updated terms will apply to future bookings and, where reasonably possible, will be made available to Clients before they take effect.
14.2 Continued use of the Services following any changes shall constitute acceptance of the updated Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if the Client is a consumer residing elsewhere in the UK, they may have the right to bring proceedings in their local courts.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings or agreements, whether oral or written, relating to their subject matter.