Belgravia Carpet Cleaners: UK Service Terms and Conditions
These Terms and Conditions set out the basis on which Belgravia Carpet Cleaners provides domestic and commercial carpet cleaning, rug cleaning, upholstery cleaning, and related specialist cleaning services in the UK. By making a booking, you confirm that you have read and agreed to these terms. They are designed to create a clear, fair arrangement between the customer and the carpet cleaning company, covering the booking process, payments, cancellations, liability, waste handling, and the governing law that applies to the service.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Belgravia Carpet Cleaners. References to “you” and “your” mean the customer or any person acting on the customer’s behalf. The words carpet cleaning services, upholstery cleaning, rug cleaning, and stain treatment are used broadly to cover the services we may agree to carry out. We may update these terms from time to time, and the version in force at the time of booking will normally apply unless a later written variation has been agreed.
These terms apply to all bookings, whether arranged online, by phone, by email, or through any other booking method we make available. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue to apply. Nothing in these terms affects your statutory rights as a consumer under UK law where those rights cannot legally be excluded.
By requesting a quote or confirming a booking, you agree that the information you provide is accurate and complete. This includes the type of item to be cleaned, the approximate size and condition, known stains, access issues, parking restrictions, and any special requirements. We rely on this information when setting the price and estimating the time required. If the details you provide are inaccurate or incomplete, we may need to adjust the quotation or change the appointment terms.
Our booking process is designed to be straightforward. A booking is usually accepted only after we have confirmed the service details and allocated a time slot or service date. Any quote we provide before inspection is based on the information available at the time. A quote is not an unlimited fixed commitment unless expressly stated in writing. In some cases, an on-site assessment may be needed before cleaning begins, especially for delicate fabrics, heavily soiled carpets, or specialised stain removal.
Where a booking is made on your behalf by a landlord, letting agent, facilities manager, or other representative, that person confirms that they have authority to arrange the work and that all relevant information has been shared. If multiple parties have an interest in the premises or items to be cleaned, the person making the booking will be treated as responsible for ensuring permission is in place and that payment arrangements are clear.
We will use reasonable skill and care when providing our services, but outcomes may vary depending on fabric type, fibre condition, prior damage, previous cleaning history, and the nature of any staining. 
While we aim for a high standard of professional carpet cleaning, we cannot guarantee complete stain removal, full restoration of colour, or the elimination of every odour. Certain marks may be permanent or may reappear after drying if they have penetrated deeply into the fibres or underlay.
Before work begins, you must tell us about any known damage, fragility, shrinkage risk, loose seams, pre-existing wear, colour instability, mould, contamination, or previous treatment. If we believe a method may pose a risk to the item, we may decline to proceed, alter the method, or request written acknowledgement from you before continuing. We may also refuse to clean items that are excessively damaged, unsanitary, or unsuitable for the proposed treatment.
Our pricing may be based on room size, item type, stain complexity, access, drying requirements, minimum call-out charges, or other agreed factors. If additional work is needed during the appointment, including extra stain treatment, moving exceptional amounts of furniture, or attending to areas not originally included, any extra charge will be explained before the additional work is carried out where reasonably possible.
Payment terms will be confirmed at the time of booking or before the service begins. Unless we agree otherwise in writing, payment is due on completion of the service and must be made using an approved method. For larger or commercial bookings, we may require a deposit, part-payment in advance, or payment on invoice within an agreed period. Any deposit requested is used to secure the booking and may be treated separately from the final balance.
You agree to pay all sums due in full and without set-off, deduction, or withholding unless required by law. If payment is not made when due, we may charge reasonable interest and recovery costs to the extent permitted by UK law, and we may suspend further services until outstanding balances are settled. If a payment method is declined or reversed, you remain responsible for the full amount.
We may revise our prices at any time, but any change will not affect a booking already accepted unless we have explained the change before confirming the appointment. Any discount, promotion, or special rate will apply only in accordance with the specific offer conditions. Promotional prices cannot usually be combined unless we say otherwise.
Cancellations and rescheduling must be made as early as possible. If you need to change or cancel a booking, please give us reasonable notice so that we can adjust our schedule. If cancellation is made with sufficient notice, we may be able to offer an alternative date without penalty, subject to availability. If a deposit has been paid, its treatment will depend on the booking type and the notice period given.
If you cancel at short notice, fail to provide access, or are not present when required and the appointment cannot proceed, we may charge a cancellation fee or the full call-out charge where this is fair and reasonable based on the loss incurred. For time-sensitive bookings, including end-of-tenancy or move-in cleans, late changes may be especially disruptive and may therefore carry a higher charge. Any such fees will be explained in advance where possible.
We may also need to reschedule or cancel a booking due to factors outside our control, such as staff illness, vehicle breakdown, severe weather, unsafe access, water supply problems, or circumstances that make it impossible or impractical to complete the service safely. In these cases, we will aim to rearrange the booking at the earliest reasonable opportunity. Our liability for inconvenience caused by a rescheduled appointment will be limited in accordance with the liability section below.
Our liability is limited to losses that are reasonably foreseeable and directly caused by our negligence or breach of contract. We will not be responsible for indirect, special, or consequential losses, including loss of profit, business interruption, loss of rental income, or loss of opportunity, except where such liability cannot lawfully be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be limited.
We are not liable for damage caused by pre-existing faults, hidden defects, unsuitable materials, poor installation, structural issues, or inaccurate information supplied by you. This includes, for example, weakened carpet backing, unstable dye, loose tiles, damaged underlay, or furniture that is already compromised. Where we move furniture with your consent, you should remove fragile or valuable items beforehand. We will take reasonable care, but we are not responsible for items that were already unstable or improperly assembled.
Any claim relating to damage, loss, or unsatisfactory service must be reported to us as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed. You should allow us a fair opportunity to inspect the issue and, where appropriate, to remedy it. If a remedy is possible, we may choose to re-clean the affected area, offer a reasonable adjustment, or provide another suitable solution at our discretion, subject always to your statutory rights.
Customers must ensure that the property is reasonably prepared for the cleaning appointment. This means providing access to the relevant areas, ensuring water and electricity are available where needed, and moving away items that are not intended to be cleaned unless we have expressly agreed to move them. If parking, loading, or access restrictions apply, you must tell us in advance and help us with any permits or permissions that are required. Delays caused by poor access may result in extra charges or a reduced service time.
We may need to refuse or stop work if the environment is unsafe, if conditions are unhygienic beyond the scope of the agreed service, or if you or another person behaves in a threatening, abusive, or obstructive manner. In those circumstances, we may charge for time spent and any costs reasonably incurred in attending the appointment. We reserve the right to leave the property if continuing would place staff, customers, or third parties at risk.
Waste handling and disposal are managed in line with applicable UK environmental and waste regulations. Any waste generated during the service, such as removed soil, waste water, disposable materials, or residues from spot treatments, will be handled responsibly and in accordance with legal requirements. We will take reasonable steps to prevent contamination and to dispose of waste through lawful and appropriate channels. Customers must not request disposal methods that would breach environmental, hygiene, or local authority rules.
If items are removed from the property as part of the cleaning process, or if packaging, disposable covers, or contaminated materials are collected for disposal, title to such waste passes in accordance with the law and the agreed service scope. We are not responsible for the disposal of any customer-owned items unless this has been expressly agreed. Where specialist waste handling is required, additional charges may apply, and we may decline to proceed if the waste is hazardous or outside the scope of our normal service.
Customers are responsible for ensuring that no restricted, hazardous, or illegal materials are left for us to handle. This includes substances that require specialist licensing or disposal arrangements. If we discover any such material, we may suspend the service and seek further instructions. Any additional costs arising from contamination, biohazards, or non-standard disposal needs may be charged to you, provided they are lawful and properly explained.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant. Any dispute arising from or connected with the service, these terms, or the relationship between us will be subject to the courts of England and Wales, unless applicable law provides otherwise. This does not affect your right to bring proceedings in your local courts where such a right exists under consumer law.
We may assign, transfer, or subcontract any of our rights or obligations under these terms where it is reasonable to do so and does not materially reduce the service standard. You may not transfer your booking or any rights under these terms without our prior written consent. Any waiver of a breach or delay in enforcing a right does not mean that the right has been waived permanently.
If there is any inconsistency between these Terms and Conditions and a specific written quotation or service agreement, the written quotation or agreement will take priority to the extent of that inconsistency. Any changes to these terms must be agreed in writing by an authorised representative of Belgravia Carpet Cleaners. Oral statements made before or during a booking will not override these terms unless confirmed in writing.
By proceeding with a booking, you acknowledge that you understand the scope of the service, accept the limits of our responsibility, and agree to cooperate reasonably so the work can be completed safely and effectively. These Belgravia Carpet Cleaners terms are intended to provide a clear framework for a reliable carpet cleaning service, fair payment practices, responsible waste handling, and lawful business conduct. They apply to every agreed cleaning appointment unless expressly varied in writing.
